Refund policy

We want you to love what you bring home from Artisans & agency. If something’s not quite right, here’s how we can help:

• Full refunds are available on regular, in-stock items within 10 days of delivery. (Special and custom orders are final sale.)

• Store credit is available for returns made within 30 days of delivery or purchase.

To start a return, just email us at info@artisanssantacruz.com or call (831) 423-8183. We’ll walk you through the next steps.

Please note:

• Return shipping costs are your responsibility and are non-refundable.

• We recommend using a trackable shipping service and/or shipping insurance—just in case.